It has been well-documented on this site and others that customer experience, or CX, is the No. 1 brand differentiator. Every contact center-as-a-service vendor leads with this when talking about ...

Many small business owners are worried about finding new customers, acquiring new customers, and selling to customers -- but are you spending enough time listening to customers? It costs five to 25 ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...

To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Your most unhappy customers are your greatest source of learning.” Bill ...