Using a CRM system gives businesses the tools to improve their customer relationships, streamline their sales processes and leverage the platform to achieve success. Customer relationship management ...

If there is one thing all sales people can agree upon, it's that most companies have a poor CRM process. Fortunately, most of these challenges can be corrected by the sales managers, so I've decided ...

Join us for a webinar where we will discuss best practices to mitigate CRM for Microsoft Dynamics 365 deployment risk and ensure you're on the path to CRM success! Get first hand knowledge from FedEx, ...

To Zach Nelson, the president and chief executive officer of NetSuite, CRM — and business in general — is all about the “C,” customers. “What’s more important to a company than your customers?” he ...

As with any maturing product category, CRM applications have evolved over time from point applications to best of breed solutions to end-to-end suites. This report examines some common styles of ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

In a report that could have gone well over 46 pages, William Band, principal analyst at Forrester Research, manages to extract and organize critical details of what he calls, "The Extended CRM ...

Those who say history never repeats itself are wrong – particularly when it comes to enterprise software. The Customer Relationship Management software sector is evolving in exactly the same way that ...