CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...

CA Unicenter Service Desk Named a Leader for Large and Small Enterprises DUBAI, UAE, April 16, 2008 -- CA today announced it has been named a "Leader" for service desk management tools in The ...

Emirates Bank International (EBI) has streamlined IT support with the deployment of CA help desk solution. The Unicenter Service Desk handles identification, tracking, and resolution of end user’s IT ...

05 October 2002Speed, Reliability, Flexibility Are Key Benefits of Unicenter Service DeskDubai, United Arab EmiratesEmirates Bank International (EBI) has improved its ability to respond to end-user IT ...

The integration allows support representatives to launch a full Bomgar remote support session directly from CA Service Desk Manager incident management or self-service capabilities. Bomgar records all ...