Jefferson Parish says the wait time to speak a customer service representative at its call center now averages between 5 and 15 minutes, a significant improvement after residents complained earlier ...

The problems have not been lost on Denver residents. In January of 2023, when the new billing system went live, the city recorded 33,000 inquiries that month from residents asking about their bills, ...

EAST PROVIDENCE, R.I. (WPRI) — Over the past few months, our 12 Responds inbox has been flooded with concerns about utility bills, from high costs to issues paying them. To get your questions answered ...

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It always starts the same way — a plain white envelope lands in your mailbox, or an email pings your phone with the subject ...

HOUSTON — KHOU 11 News has been receiving calls on our Your Voice hotline from viewers asking the same question: Why are they being charged for days they didn’t have power? “My power went out on the ...

For many, navigating medical finances while dealing with a cancer diagnosis can be overwhelming. Huntsman Cancer Institute is here to help ease the stress that may come from medical bills and ...

YEAH, I DON’T THINK SO. A BILLING SCHEME COSTING TAXPAYER BILLIONS OF DOLLARS. NOW GETTING THE ATTENTION FROM FEDERAL LEADERS. INVESTIGATIVE REPORTER JAMES STRATTON ...

ST. PETERSBURG, Fla. (WFLA) — 8 On Your Side is digging into St. Peterburg’s water billing problems after a woman’s bill hit nearly $50,000. For nearly a year, Ashley Wright has been fighting a water ...