Jonesboro’s E-911 Dispatch Center is preparing for a major technology upgrade designed to improve response times and ...

According to communications director Chad Deese, one of the new systems is called ASAP-to-PSAP (Public Safety Answering Points) and directly connects the 911 dispatcher’s office to several alarm ...

TRAVERSE CITY — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch ...

The city of North Little Rock is making an effort to improve the process for emergency calls with a newly-adopted software.

BEND, Ore. (KTVZ) -- In emergencies, every second counts. From the moment a 911 call comes in to when officers arrive on scene, first responders are in a race against time. But even the fastest chain ...

Newly released 911 transcripts detail the communication between dispatchers and officers during February's UPMC hostage crisis. Dispatchers calmly relayed critical information to officers, guiding ...