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The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.
Explore how AI is enhancing WhatsApp and RCS, driving personalization and growth in customer engagement for businesses globally, especially in India.
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WhatsApp will now let big businesses voice call you directly, also adds more AI agentsFurthering this, customer service teams operating across sectors ... Huge updates come to the WhatsApp Business Platform At the same time, WhatsApp also confirmed it would be expanding its Business AI ...
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India Today on MSNWhatsApp adds AI voice calls and smart shopping recommendations for businessesAt its global Conversations 2025 event in Miami, Meta announced a series of new features that could significantly change how businesses use WhatsApp to interact with customers.
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Gulf Business on MSNHow Aramex, Sprinklr are reimagining customer experience with AIAmjad Al Sabbah of Sprinklr, and Francoise Russo of Aramex share how they are enabling hyper-personalised, AI-powered customer journeys ...
Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...
From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.
Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He says the rollout of artificial intelligence does not compromise the privacy ...
For a few months now, WhatsApp has been offering Meta AI features. While many users have found the AI agent somewhat out of place, a new functionality might make it ideal for heavy users.
WhatsApp to join Meta’s AI Studio offerings. According to WABetaInfo (via Tecnoblog), the feature is currently rolling out to a small number of WhatsApp beta testers on iOS and Android.
WhatsApp is testing its own in-app, AI-powered feature that summarizes unread messages in chats, groups, and channels. Here’s how it works.
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